The solution for Orbit was clear: show the Blind Foundation the value in booking everything – accommodation and rental cars as well as flights – through Orbit. As well as giving the Blind Foundation access to Orbit’s comprehensive duty of care programme, this would save the Blind Foundation’s staff from having to deal with numerous suppliers themselves.
Orbit’s next move was to track down accommodation options that were specifically suitable for guide dogs. Plus, knowing that the Blind Foundation’s team were heavy online users, Orbit stressed the importance of making the whole process seamless. Orbit’s Groups and Events team also stepped in to manage the Blind Foundation’s group bookings.
The Blind Foundation now books domestic accommodation quickly and easily via Orbit Online, and leaves its complex group bookings in the hands of Orbit’s specialised Groups and Events team. At the same time, having made the call to decrease its number of bookers and approvers, the Blind Foundation has streamlined its internal processes, saving time and money.
The Blind Foundation is also saving valuable time on processing invoices. All accommodation invoices are now charged back to Orbit and consolidated with Travelcard charges before being delivered in one simple itemised electronic invoice.
The Blind Foundation now receives monthly reports that track important data, such as the number of hotel nights booked. Plus, it benefits from half-yearly reviews, which look at other opportunities to improve efficiencies.