Duty of Care

We take care seriously

Travel doesn’t always go to plan – flights get cancelled and luggage goes missing. But if curve-balls happen, Orbit’s comprehensive duty of care programme offers 24/7 support, security updates, risk advice, client location reports and alert notification.

Man wearing headset
Man wearing headset

Support all hours

Our unique 24/7/365 after-hours offering is managed by our Kiwi staff in New Zealand and around the world who know you and your travel policy. So you can be sure travellers will receive the same level of personalised Orbit service as you'd expect during business hours.

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Laptop showing maps

Know where your people are

Innovative traveller-tracking technology lets you pull real-time location reports for colleagues by country, date or destination. Also access further safety information about each country, including colour coded-risk level and health warnings about the region.

Always informed

The safety of your travellers is everything. Stay informed of disruptions that may impact travellers locally or internationally with Orbit Alerts. We let you know about large scale events to minor incidents that may upset your travel plans. Such earthquakes, acts of terrorism, supplier availability or bad weather.

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Global partnerships

Our partnerships mean our customers are prepared for any global events.

International SOS is a worldwide service that briefs travellers before take-off and can track them during their trip. It also offers on-the-ground medical and security service, including evacuation if necessary.

Healix International is a global leader in international medical, security and travel assistance. All calls are answered by a registered medical practitioner in NZ, Singapore or the UK.

I wanted to take a moment to praise their professionalism and customer service after  the closure of Wellington Airport. I work in the CX business, and I was really impressed. Awesome experience.

Information Technology Client

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