Data and Reporting
Information is everything. Orbit Analytics is our online business intelligence service that lets you make informed financial decisions about how your travel is being managed. By identifying insights and trends in booking behaviour, you can modify your travel policy and upskill your staff.
Dig into the data
Our Orbit Analytics platforms allows us to share comprehensive visual data easily and securely. We can also provide the underlying data to drill down granularly into your travel habits.
Gain visibility of your travel spend and habits, identify trends, risk areas and savings opportunities to adjust your travel policy as needed and buy smarter.
To support best practice recommendations, we can benchmark your travel data against other Orbit clients of comparable size, industry, or travel profile.
We can provide reporting for many things, but not limited to the below:
- Market (domestic, trans-Tasman, international)
- Travel type (air, accommodation, rental cars and more)
- City, country or continent
- Booking lead time
- Car rental days
- Online v offline bookings
- Missed savings opportunities
- Fare class breakdown
- Cost of change/amendments
- Expenditure by department, cost centre or business unit
- Ticket credits
- Carbon emissions
One of the best ways we can support our clients with their own sustainability journey is by providing accurate and detailed information about their travel footprint. With this, you can better measure and manage their emissions as part of their overall operations and form strategies to travel smarter.
Orbit is dedicated to providing superior and consistent service levels. To provide transparency and accountability, we track and report on SLAs and service level KPIs across all areas of our service.
We also take a proactive approach to customer feedback through AskNicely, as it allows us to better understand customer satisfaction and identify opportunities for improvement. Performance feedback is critical when managing our service levels and is monitored closely to inform training and champion our teams hard work.